Privacy Policy for Dobser

Last updated: August 20, 2025

Dobser ("we," "us," or "our") operates the Dobser mobile or web application ("Dobser" or the "App"), which provides Common Service Center (CSC) services, such as application form assistance, and other citizen-centric services. Dobser is a private entity and is not affiliated with any government organization. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our App. By using Dobser, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information to provide CSC services:

a. Personal Information

  • Contact Information: Name, email address, phone number, or address provided during registration or service requests.

  • Service-Related Information: Details you provide for CSC services, such as identification numbers or application form data.

  • User-Generated Content: Any additional information you input, such as preferences or documents uploaded for service processing.

b. Non-Personal Information

  • Usage Data: Information about how you interact with the App, such as services accessed, features used, and time spent.

  • Device Information: Details about your device, including device type, operating system, IP address, and unique identifiers.

c. Cookies and Tracking Technologies

  • If you access Dobser via a web browser, we may use cookies or similar technologies to enhance functionality and analyze usage trends.

2. How We Use Your Information

We use your information to:

  • Process and deliver CSC services, such form submissions.

  • Verify your identity for secure service delivery.

  • Provide customer support and respond to your inquiries.

  • Improve the App’s functionality and user experience through usage analysis.

  • Send transactional notifications (e.g., service confirmations) or, if you opt in, promotional communications.

  • Ensure the security of the App and prevent fraudulent activities.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following cases:

  • Service Providers: With trusted third parties (e.g., payment processors, hosting providers, or analytics services) who assist in delivering CSC services, under strict confidentiality agreements..

  • Legal Requirements: If required by law, regulation, or legal process (e.g., court order or government inquiry).

  • Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to users.

4. Data Storage and Security

Your information is stored on secure servers with reasonable safeguards to protect against unauthorized access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

5. Your Choices

  • Opt-Out: You can opt out of promotional communications by following unsubscribe instructions in those messages.

  • Access and Update: You can review or update your account information through the App’s settings.

  • Cookies: You can manage cookie preferences via your browser settings.

6. Children's Privacy

Dobser is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we learn such information has been collected, we will delete it promptly.

7. International Users

Dobser is operated from India. If you use the App from outside this country, your information may be transferred to and processed on our servers, subject to applicable data protection laws.

8. Third-Party Links

The App may include links to third-party websites or services (e.g., payment gateways or utility providers). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via the App or email. Your continued use of Dobser after such updates constitutes acceptance of the revised policy.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:

  • Email: dobser.care@gmail.com